1. Who We Are
PlanePost (planepost.com) is an aviation media, e-commerce, and aircraft-brokerage platform (“PlanePost,” “we,” “us,” “our”). For questions, email info@planepost.com.
2. Information We Collect
- Contact details — name, email, and message content.
- Account & listing data — username, profile info, aircraft details, transaction history.
- E-commerce data — billing/shipping address, order details, and payment method (processed securely by third-party providers such as Stripe, PayPal, or your bank). PlanePost does not store full payment details.
- Chat interactions — if you use our live chat (MXchat), we may collect your messages, IP address, and any details you share for support.
- Usage data — truncated IP address, device type, pages visited, referring URL.
- Cookies & similar tech — authentication, preferences, analytics.
- Embedded media — videos or social feeds may set their own cookies (see Section 5).
3. How We Use Information
- Operate, maintain, and improve PlanePost.
- Publish aircraft listings and connect buyers with sellers.
- Process and fulfill e-commerce orders via WooCommerce and Printful.
- Provide customer support through live chat and email.
- Respond to inquiries and support requests.
- Send service updates and (with consent) marketing emails.
- Analyse traffic, detect fraud, and enhance security.
- Display relevant advertising (e.g., Google AdSense).
4. Legal Grounds & Compliance
We process personal information only where we have a valid legal basis—such as consent, contractual necessity, legitimate interests, or legal obligations—under applicable data-protection laws.
5. Cookies & Third-Party Tech
PlanePost uses:
- Essential cookies — session, login, preference.
- Analytics cookies — aggregated usage metrics (e.g., Google Analytics).
- E-commerce cookies — WooCommerce uses cookies to manage cart/session; Printful may use cookies to process and fulfill your orders.
- Advertising cookies — third-party vendors, including Google, use cookies to serve ads based on prior visits to this and other websites. Google’s use of advertising cookies enables it and its partners to serve ads based on browsing history. You can opt out of personalized ads in your Google Ads Settings.
- Third-party cookies — from embedded YouTube, Instagram, X/Twitter, or payment providers.
You can control cookies in your browser settings; blocking some cookies may affect site functionality.
6. Data Sharing
- Service providers — hosting, analytics, email, cloud storage.
- E-commerce partners — we share necessary order information with Printful to produce and deliver your purchases. Payment data is shared securely with Stripe, PayPal, or your chosen provider.
- Advertising partners — if we run ads, third-party ad networks (including Google AdSense) may use cookies and similar technologies to measure performance and deliver personalized ads.
- Business transfers — during a merger, acquisition, or asset sale.
- Legal compliance — to meet lawful requests or protect rights and safety.
- We do not sell or rent your personal information.
7. International Transfers
Your information may be processed in countries other than your own. When required, we rely on recognised safeguards (e.g., standard contractual clauses) to protect data during transfer.
8. Data Retention
- Contact submissions: up to 24 months.
- Account & listing data: while your account is active plus any period required by law.
- E-commerce order records: retained as long as required for accounting, tax, or legal purposes.
- Analytics: typically 14 months unless aggregated sooner.
- Chat logs: retained up to 12 months unless deletion is requested sooner.
9. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your data. To exercise these rights, email info@planepost.com.
10. Security Measures
We protect information with HTTPS, firewalls, two-factor authentication, and access controls. While no system is perfectly secure, we continuously work to safeguard your data.
11. Children
PlanePost is not directed to children under 13, and we do not knowingly collect their personal information. If you believe we have done so, contact us and we will delete it.
12. Changes to This Policy
We may update this policy periodically. Material changes will be posted here and, where appropriate, notified by email or via a notice on our website.
13. Contact Us
Email: info@planepost.com